Globally Compliant Voice System Does Not Record or Retain Customer
Audio Data
Audivi AI’s Order AI quick service restaurant ordering system continues to impress by focusing on protecting consumer privacy by not recording or retaining customer audio data. The company recently announced that it is going to market with at least two national chains. These chains will be the first to utilize Audivi AI’s leading-edge drive-thru AI voice system which easily integrates with existing quick service restaurant systems.
Audivi AI’s voice ordering platform, Order AI, includes market differentiating features which ensures customer voice data is not recorded or retained and is fully compliant with global biometric, PII, and voice recording laws.
“Audivi AI’s Order AI is by all accounts exceeding market expectations,” said Audivi AI CEO Seth Siegel. “As our team worked to create an unparalleled customer experience, we knew that we had to prioritize protecting their privacy as well, and that is why we created an AI voice ordering system that worked better than anything else on the market and did it in a way that would not record or retain voice data.”
Siegel continued, “As the first globally compliant drive-thru voice automation system, we can deploy throughout Europe & Asia with no privacy concerns for our users.”
Audivi AI’s Order AI drive-thru ordering platform provides an AI- driven virtual crew member who can take orders in multiple languages, engage in targeted promotions and product upsell, and whose order accuracy is greater than 98%. The company’s industry-leading fast menu integration gets new brands and menus up and running in less than a day and is controlled by the restaurants.
Audivi AI’s team spent a great deal of time understanding the customer experience, learning the complexities of a drive-thru conversation, and focused on developing a platform that addresses the needs of the market.
Order AI is a multi-lingual platform and provides support for the English and Spanish platforms across more than 300 dialects. Globally trained language models detect accents from 180 countries. With real-time voice interaction, its voice to text processing produces natural voice interactions. Virtual voices can be customized by the restaurant so that they match the local dialects as much as possible.
Large Language Models (LLMs) are notoriously susceptible to hallucinations and being overly helpful, resulting in inaccurate orders and lower drive-thru efficiency; Order AI virtually eliminates these problems delivering order efficacy of 98%. Compare that to the national average of approximately 82% for a person, and it is easy to understand the value of Order AI.
Audivi AI’s platform provides an upsell and cross-sell engine that allows restaurants to target offerings in real time based on buyer behavior; thus, delivering the next best action to drive an immediate increase in sales. Order AI provides restaurants with real-time data to see which products are selling and when — providing an opportunity to reduce food waste and kitchen planning time.
Audivi can deliver upwards of $45,000 or more to the bottom line annually for each location Order AI is deployed, and our models show that it will improve EBITDA between 10 to 22 percent. We help eliminate approximately $2,700 to $4,300 in labor costs that are normally spent on inefficiently taking the order at the drive-thru.
For people who think Audivi AI is in the business of reducing a restaurant’s workforce and selling more product, they’d be wrong. Audivi AI’s technology improves employee retention because it helps improve employee morale and productivity by eliminating an undesirable task such as taking drive-thru orders. Happy employees can drive customer satisfaction, increase productivity, and even improve efficiency such as eliminating food waste by upwards of 10%. So not only does the Order AI present a solution to improve typical revenue drivers, but it also creates a better work environment for quick serve restaurant employees.
About Audivi AI: Based in Cincinnati, Ohio, Audivi AI provides the quick service restaurant industry with the first fully automated AI drive-thru service that optimizes drive-thru efficiency and maximizes revenue potential. Audivi’s first product offering is their automated order taking platform, Order AI, which provides an AI-driven virtual crew member who can take orders in multi-languages, engage in targeted promotions and product upselling, and whose order accuracy is greater than 98%.
Media Contact:
Andre Claridge
andre@wavstrategies.com
(518) 424-2575